- A good “reminder” book that can be read very quickly. I like these books that serve as a reminder that it’s not about you. It is about who you are serving, how you do it, and why. Customers want: - no defects - timeliness - kindness - individualization + personalization https://t.co/mLqwqnyTEQ
In Excellence Wins, Every Time, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.